Suggestions, Complaints and Claims Statistics

Macao Post and Telecommunications Bureau

《Suggestions, Complaints and Claims Statistics Table》 - May 2020

Types Nature Suggestions Complaints Claims Sub-total
Identified Anonymous Identified Anonymous Identified Anonymous Identified Anonymous
Staff 0 0 2 0 1 0 3 0
Equipment and Facilities 0 0 1 0 1 0 2 0
Environment 0 0 0 1 0 0 0 1
Process and Procedures 0 0 2 0 1 0 3 0
Products 0 0 0 0 0 0 0 0
OthersNote 0 0 20 1 0 0 20 1
Sub-total 0 0 25 2 3 0 28 2
Total 0 27 3 30

 

Note: The suggestions, complaints and claims in this category are mainly related to operators of different services, including landline, mobile phone services, internet services, antennas, cable television, radio disturbance and television broadcasting, etc .

《Suggestions, Complaints and Claims Processing Statistics》

Types Nature Destroyed for Unidentified Unable to Proceed Under Processing Archived Sub-total
Staff 0 0 1 2 3
Equipment and Facilities 0 0 1 1 2
Environment 0 0 1 0 1
Process and Procedures 0 0 1 2 3
Products 0 0 0 0 0
Others 0 0 18 3 21
Sub-total 0 0 22 8 30
Total 0 30 30