Sending Mail
- What mailing services does post
office
provide?
Macao Post and Telecommunications
Bureau (CTT) provides the following
mailing services:
- Local mail service
- International mail service
- Correspondence
(Non-Priority Service
(Surface Mail) and
Priority Service
(Airmail))
- Parcel (Non-Priority
Service (Surface Mail)
and Priority Service
(Airmail))
- Express Mail Service(EMS)
The above services are different in
limits of weight and dimensions,
service charge, speed etc. For
further information, please click Correspondence,
Parcel,
EMS.
- Are there any prohibitions on
mail items?
For dangerous goods that must not be
mailed, please refer to Prohibited
and Restricted Articles.
The sender shall pay attention to the
laws and regulations on incoming
goods and taxation system of
destination before posting, and
ensure that the postal items are
comply with legal stipulations
including the local regulations
established in all the competent
authorities in the Macao Special
Administrative Region, in the
countries or regions of transit and
destination countries. Otherwise,
your items may be returned or
confiscated, or you may be fined on
top of the required customs duties
for further delivery.
For verification of compliance of the
postal items with the legal and
regulatory provisions, CTT staff can
require the sender or the recipient
to open the postal item or undertake
a review, in his presence, without
infringing the postal item.
- How to track my mail?
For Registered Mail, EMS and Parcel,
sender can track the mail using mail
tracking service through the
following channels:
- Website: please click Item
Inquiry, input the
tracking number (13 characters
and digits) on the posting
receipt;
- Telephone: please click Contact
Us, contact the relevant
department and provide the
tracking number;
- In person: please visit any of
our post offices or General Post
Office with your posting receipt.
- What is the enquiry period of
Registered Mail?
Enquiries about Registered Mail must
be made within 6 months since the
date of posting.
- How long does it normally take to
get a result of an enquiry on an
overseas mail item?
For enquiries on overseas mail items,
we may rely on different operators,
such as transit or destination postal
administrations, to provide relevant
information. In addition, the
Universal Postal Union regulations
stipulate that a maximum period of 2
months are given to the postal
administrations for furnishing a
reply to the origin country. Upon
receipt of complete enquiry
documents, we will urge the operators
concerned for processing and inform
the enquirer of the results.
- How to calculate the
postage?
- Website: please click Postage
Calculator, input the
destination, weight and mailing
method; for EMS, please click EMS
Postage Calculator;
- Telephone: please click Contact
Us, call the relevant
department;
- Visit any of our post offices or
General Post Office in person.
- What are the payment methods for
postage?
Payment methods for postage:
- Cash
- Stamps
- Macau Pass / MPay (under MOP
1,000)
- Apart from buying postal packing
products, can I use my own packing
box or re-used packing
products?
Yes. However, to ensure smooth
delivery, the sender must completely
cover the postmarks, wordings and
images with gummed white slips or
stamps when using re-used packing box
or envelope for mailing. These
contents may result in unclear
address and cause delay in delivery;
in addition, the wordings and images
may contain promotional contents,
which require authorization and
additional advertising charge.
- What are the differences between
Registered Mail and Registered Mail
with Advice of Delivery?
Registered Mail
If the sender would like to have proof
of posting (receipt) with tracking
number at the time of posting and the
recipient confirm the acceptance of
item with signature, the sender may
choose to send the mail item by
registered service.
Registered Mail with Advice of
Delivery
The sender who sends registered mail
can request to receive a written
proof of delivery (Advice of
Delivery) after the item has been
delivered and signed by the
recipient.
- How to obtain the proof of
posting and the proof of
receipt?
If the sender would like to have proof
of posting, he may choose to send the
mail item by Registered Mail, parcel
or EMS. A receipt with tracking
number will be issued to the sender
at the time of posting.
If the sender would like to have proof
of delivery, he may choose to send
the mail item by Registered Mail with
Advice of Delivery. The sender needs
to fill in the Advice of Delivery at
the time of posting.
- What is the charge for Registered
Mail with Advice of Delivery
service?
The fee for Registered Mail with
Advice of Delivery service is MOP13
per item.
- How to submit electronic customs
declaration?
Sender can submit customs information
in official language of the
destination or in English through the
website (https://cds.ctt.gov.mo)
or mobile app of CTT, which should
include basic information such as the
addressee address, item category,
quantity, value, and weight. A QR
code will be generated after
completion of the electronic customs
declaration. When posting the item,
the sender needs to present the QR
code and our staff will verify
whether the declared information
reflect the actual mail item’s
contents before accepting the mail.
- What is Harmonized Commodity
Description and Coding System
(HS)?
Harmonized Commodity Description and
Coding System, usually referred to as
Harmonized System (HS), is a standard
code list compiled by the World
Customs Organization for the
classification of international trade
commodities to unify the
classification of international
import and export trade commodities
by customs around the world. The
World Customs Organization will
provide updates and revision
suggestions in response to the
development of international trade
and commodity markets. “The
Nomenclature for the External
Trade of Macao/Harmonized
System”, the local
coding table adopted in Macao is
released by the Statistics and Census
Service in accordance with the
relevant revision suggestions and the
needs of local commodity markets.
- What are the consequences for
false declaration?
All declared information must be valid
and reflect the actual mail
item’s contents. Provision of
false or misleading information may
lead to detention, seizure, delay in
delivery, or return to the sender. In
addition, according to Executive
Order no. 62/2005, Article I, Clause
2.7, is liable to a fine of minimum
MOP500 and maximum MOP1,000, and
postage and fees paid will not be
refunded.
- By what time do I need to post
the mail item so that it will be
handled on the posting day? When is
the latest posting time?
A mail item will be handled on the day
of posting and be stamped a postmark
if it is mailed before the latest
posting time, except for bulk mail.
For the latest posting time of all
post offices, please click What's
New.
- How to mail liquid
items?
To mail item containing any liquid,
semi-liquids or substances that
liquefy easily, the sender must
ensure it is not flammable liquid,
and provide a detailed description
(i.e. item name, quantity, volume,
etc.) of mail contents on the customs
declaration form. The item can only
be send by non-priority service
(Surface Mail). The sender shall pay
attention to the laws and regulations
of destination and ensure that the
mail items are comply with legal
stipulations before posting.
The container of liquid item must be
securely sealed and should be wrapped
with cushioning materials, and packed
again with another hard container to
keep it from shocks and pressures
during the delivery; in addition,
please place absorbent material in
the container to absorb any liquid
that may leak out and fill up to
space left in the package to enhance
shock protection.
Receiving Mail
- What is the postcode of
Macao?
The postcode system is not adopted in
Macao.
- In what circumstances will I
receive an Advice of mail
item?
For the following situations, the
postman will leave an Advice so that
the addressee can collect the mail
item at the designated post office:
- Mail items requiring signature
for the receipt(including
registered mail items and EMS
items) but no one present to
receive them, or mail items
addressed to a P.O. Box
- Parcel items
- Oversized mail items
- Mail items indicated with
“Posta Restante”
- Postage unpaid or underpaid mail
items
- Insured mail items
- Damaged mail items
- Why the oversized mail items need
to be collected at the post office?
What are the limits of weight and
dimensions?
The mailbox is only for letter mails.
If the mail item is too big for the
mailbox or weighs over 500g, the
addressee needs to collect it at the
post office with the Advice.
- How to collect unregistered
mail/ePacket?
After receiving the Advice, the mail
item can be collected at the
designated post office starting from
the next working day of the first
issue of Advice. When collecting the
unregistered mail/ePacket, please
bring the Advice and the valid
identity document (original), so that
our staff can register the name and
the number of the identification
document on the Advice.
- How to collect registered mail?
What documents do I need to
bring?
When receiving the Registered Mail
Advice, the addressee can collect the
item at the designated post office
starting from the next working day of
the first issue of Advice. When
collecting the registered mail,
please bring the Advice and the valid
identity document (original); for
business addressee, the company chop
is required to be applied over the
signature on Advice. If the Advice
cannot be presented, you are required
to provide the registration number of
the mail and a valid proof of
address, so that our staff can verify
the information and print out the
Advice for you.
If the addressee cannot collect the
registered mail in person, he can
authorize someone to collect the mail
on his behalf by signing the Request
for the Collection of Postal Item by
a Third Party on the back of the
Registered Mail Advice (The signature
of authorization must be identical to
the signature on the identity
document). The authorized
representative can then collect the
item by presenting the signed Advice
(original) and valid identity
documents of both the addressee and
the representative (originals).
- How to collect the registered
mail on behalf of a minor?
For minor addressee, the parent or
legal guardian can collect the
registered mail on his behalf by
presenting the Registered Mail
Advice, valid identity documents
(original) of the legal
representative as well as the minor,
and the birth report (so-called
“white card”) issued by
the Civil Registry or the Birth
Certificate. For guardian
representative, the relevant proof of
guardianship issued by the Court or
competent authorities is also needed
for collection.
- If the addressee is outside
Macao, how to collect the registered
mail?
If the addressee cannot collect the
registered mail in person, he can:
- apply for the “Authorized
Representative for Picking up
Postal Objects” service and
authorize a representative to
collect the mail items on his
behalf for a designated period of
time. For application, the valid
identification document
(original) and signed application
form are needed. Or
- sign the Request for the
Collection of Postal Item by a
Third Party on the back of the
Registered Mail Advice, which
needs to be mailed to the
addressee, and then send back the
signed Advice along with his
valid identification document
(original). The authorized
representative can collect the
mail item on his behalf by
presenting the signed Advice
(original) and valid identity
documents of both the addressee
and the representative
(originals). Or
- apply for an extension of no more
than 90 days since the first
issue of Advice, and collect the
registered mail in person when
come back to Macao.
- How long can the correspondence
mail item be retained in the post
office? How would it be handled, if
not collected during the retention
period?
The addressee can collect the item at
the designated post office within 28
days since the first issue of
Advice. The item will be
returned to the sender, if not
collected after the retention period.
Please refer to the Advice for the
last collection date of your item.
According to the Ordinance no.
441/99/M – “Regulamento
do Serviço Público de
Correspondências
Postais”, Article 11, Clause 2,
the correspondence mail can be
retained for a maximum period of 90
days. Therefore, the addressee can
apply for an extension of no more
than 90 days since the first issue of
Advice.
- Can I request a transfer to
collect my mail at another post
office?
No, cannot.
- Can mails sent to old address be
redirected to a new address? How do I
apply for it?
When changing the address, you may
apply for the Redirection service.
Once the application is approved, all
your postal items will be redirected
to the new address. Redirection
service includes the local and
overseas services; the applicant
needs to pay for the charges
concerned and present the following
documents:
- Completed application form (local/overseas);
- Original and photocopy of
identity documents of applicant
and family members;
- Original and photocopy of the
valid proofs of address of the
old address and the new address
(e.g. water bill, electricity
bill, telephone bill, etc.)
- For business applicant, the
representative must present the
valid identification document
(original and photocopy), and
sign on the application form with
company chop and submit the
photocopy of latest valid Macao
Business/Organization
Registration Certificate.
For details of Redirection service,
please click Collection
Arrangement.
- When do I need to submit proof of
address when applying for the
Redirection service?
The proof of address can help us
verify the address to enhance the
efficiency of delivery and reduce the
opportunity of false delivery caused
by inaccurate information.
- How to calculate the effective
date of Redirection service and
Authorized Representative for Picking
up Postal Objects service? If the
application was made on August
6th 2020 (Thursday), when
would the effective date be?
The application would be effective
after 3 working days. If the
application was made on August
6th 2020 (Thursday), the
effective date would be August
11th (Tuesday).
Other Services
- If the mail is not addressed to
the renter of the P.O. Box, how will
it be handled?
The P.O. Box is for the renter and
beneficiaries use only. If the mail
is not addressed to the renter or
beneficiaries of the P.O. Box, we
will deliver Advice to the P.O. Box
as a Posta Restante mail. The
addressee needs to collect the mail
at the P.O. Box counter with valid
identity documents to verify the
name, and the additional fee of Posta
Restante will be charged.
- When is the payment deadline for
Housing Bureau Rental Payment
Service?
The rental payment for shops and car
parks can be made by the
8th of each month, whereas
the rental payment for social houses
can be made by the 18th of
each month. If it is a public holiday
or weekend, the cut-off time will be
extended to the next working day.
- Can I pay for the overdue water bill at the post
offices?
No, cannot.
For further information, please Contact
Us.