Dispatching postal items

• When dispatching postal items, one may opt between sending it via non-priority service or via priority service.
  
  
• Proof of delivery service.
  When requiring proof of delivery at the destination, the client may opt for dispatching the item by registered post with proof of delivery service. As such, the sender must fill in Form CP72, as well as the relevant proof of delivery receipt, and choose whether to send it via priority or non-priority service.
  
  

Collecting postal items

• All parcels, except those registered with eLocker as the mail collection location or with the delivery address as the University of Macau, should be picked up at the General Post Office – Parcel Area. Address: Rua da Sé, Edifício Caixa Económica Postal, R/C.
  
  


According to the regulations of postal parcel of Public Service, articles 8 and 15, the conditions for picking up Parcel items or Insured items are as below:
• A) Personal Parcel
  The recipient or his/her representative (In this case, must be certified by the legal authorization) should present the valid original Macao I.D. Card (BIR) or equivalent valid official document for verification of the signature on the Pick-up Advice.
  If the recipient could not pick up the parcel in person, the representative or the authorized person of the recipient should present his/her own and the recipient’s Macao I.D. Card or equivalent valid official document as well as the Pick-up Advice with signatures of the recipient and the representative.


• B) Corporate Parcel
  The representative or the authorized person of the recipient should present the valid original Macao I.D. (BIR) copy or equivalent valid official document for verification of the signature and the company chop on the Pick-up Advice.


• To collect insured item, please follow the instructions as below besides the mentioned Items A) or B):
  1. The recipient or his/her representative is requested to check the insured item in front of the counter staff before leaving.
  2. If the recipient or his/her representative rejects to open the insured item, C.T.T. will not be responsible for the damage and the loss of it.
• Any complaints should be raised at the time of parcel pick-up.

Special Arrangement of Parcel Delivery

• Home Delivery Parcel Fee (Charges per parcel and paid by Addressee)

  WEIGHT LIMIT	FEE (MOP)
  Within 5 Kilogram	20
  More than 5 Kilogram to 10 Kilogram	30
  More than Kilogram to 15 Kilogram	40
  More than 15 Kilogram to 20 Kilogram	50

  
  
  
• Collect Parcel(s) at the Location Specified by the Sender (per parcel)

  WEIGHT LIMIT	FEE (MOP)
  Within 5 Kilogram	20
  More than 5 Kilogram to 10 Kilogram	30
  More than Kilogram to 15 Kilogram	40
  More than 15 Kilogram to 20 Kilogram	50

  Remarks: https://images.io.gov.mo/bo/i/2005/52/orde-62-2005.pdf ,
  (Decree Law No. 62/2005, the General Table of Fees and Fines of the Postal Services – B, point 3, 3.3 and 3.4)