Mandatory Submission of Electronic Customs Declaration for Sending Mail Items (Effective from 12 April 2021)
07/04/2021 09:25

To complement the Regulations of the Universal Postal Union Convention, starting from 12 April 2021, senders of EMS, parcel, registered small packets and small packets (except letters) from Macao to all countries or regions outside Macau are obliged to submit electronic customs declaration before posting the items. Mail items (except letters) without the corresponding electronic customs declaration may be rejected by the destination’s customs, be returned, or be subject to delay in processing.


Senders have to submit customs information in the official language of the destination or English through the website ( or mobile app of CTT, which should include basic information such as the sender’s and the recipient’s complete address and contact phone number, category of mail items, quantity, value, and weight. A QR code will be generated after the completion of the relevant electronic customs declaration. Before posting the items, senders have to present the corresponding QR code to CTT’s counter staff who will check before mail acceptance whether there is any discrepancy between the corresponding declared information and the mail items. To reduce the queue waiting time, it is recommended that senders prepare in advance the customs declaration QR code before going to the counter for posting the mail item.


Thank you for your kind attention.

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